Many of our clients say, “We’ve tried direct mail business and it didn’t function.” This experience leaves us asking, “Why do some programs not work as well as expected, while others do well beyond a company’s wildest dreams?” Taking into consideration the Direct Marketing Association (DMA), direct mail can pull in answers rates as high as 15% or as low as 0.03%. With such a huge gap, it is easy to understand why a lot of companies have lost their trust in this very popular marketing tip.
Over the years we’ve learned how well a direct mail program works depending on the chemistry of three elements- format, offer, and list-and whether or not you have designed the program with enough frequency and follow-up triggers built in. But before you may pull these three elements into the most efficient program possible, you need to first define:
The goal of the direct mail piece (For example, is your aim lead generation or direct-to-order?)
The up-to-date relationship you have with the list. Is it a cold list or has qualification already happened? (For example, have they already attended a seminar or webinar of yours or downloaded something from your website?)
Then follow this recommendation as you make your direct mail business program:
FORMAT. Direct mail goes in a huge choice of formats-the postcard, the business letter, or the 2-D or 3-D package to name just a few. The truth is, all three of these formats pull about the same percentage of answers, when used correctly. The magic then is to select the format most suited to reach your goal and peculiar audience.
OFFER. The suggestion is a critical element to a beneficial direct mail strains. From our experience, the strongest direct mail offer is one aimed at driving traffic to a website or retail location for the next qualification and/or selling (qualification if the contact is still cold and selling if it’s a contact where qualification has already done through a previous marketing step). This offer can be anything from a free of charge product demonstration, an online ROI calculator, an article download from the website, or just retrieving more product information.
LIST. The list is possibly the single most essential element to an efficient direct mail strain. If you have the best format and offer but send out cards to the incorrect list, you will still have nothing. And, even if you are ensured you have sent it to the appropriate list, if that list has not yet been qualified you will throw out a lot of money. Even a house list may get quickly out of date. Make a qualifying call down of any list you plan to mail to and check the list is still a) accurate and b) qualified to receive your offer. Keep the call short (3-4 qualifying questions at the most). Only after you’ve linked with and qualified the prospect should you place them in your direct mail engine. This will economize marketing precious dollars and sales precious time, while ultimately making the whole campaign more effective.
Direct mail will always be one of the most compelling options to prospect, and when done strategically, pulls high open rates and makes excellent leads. Create relevant and cost-effective choices, tool with a frequency of at least three impressions, be sure to follow-up on each prospect you get to take an action and watch those leads pour in!